Imagine if:

Your Agents can know (at time of call):

• The customer personality and customer sentiment based on call center and digital interactions.
• Likelihood to buy, churn or advance in their journey.
• Personalized recommendations of what to do and what to offer.
• What to say or do to engage

And your Operations and Business Leaders clearly understood.

• What is happening in the centers near real-time through real time augmented intelligence.
• How to automate more calls more effectively
• How to minimize the business disruption and cost of agent churn
• Improve visibility and traceability of ROI and activities in the center.
• How to more effectively cross sell, upsell, avoid customer churn or successfully advance the customer on their journey.
• How to continuously improve the steps agents should take.
• Refined data driven personas enabling greater personalization of experience.
• What works best and does not work.
• The strengths and weaknesses of agents and the center